View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0000023||Remository||General||public||2023-10-22 23:32||2023-10-24 13:49|
|Summary||0000023: I tried to RATE the USER POINTS download - but it goes to PAGE NOT FOUND|
|Description||I tried to RATE the USER POINTS download - but it goes to PAGE NOT FOUND|
|Steps To Reproduce||GO TO |
in File Rating Box, select EXCELLENT
CLICK the RATE button:
It goes to this page:
which states "The requested page can't be found."
note: "Error: 404" appears in the tab of the browser for that page.
|Tags||No tags attached.|
OH NO, I clicked on "ASK A QUESTION" (under SUPPORT on right side)... and it also was PAGE NOT FOUND. woops! there may be other links that don't work on that page, i am guessing.
||This was a bug in Remository. I have fixed it for the Remository site, and will issue a new version of Remository soon. I cannot reproduce a "page not found" on "Ask a question". It tells you to log in if not already done. If logged in, it offers a form to complete.|
The RATING issue is fixed. good job.
However, I still get the Page not found when clicking ASK A QUESTION - but the tab says ERROR: 403.
yet the URL looks right. please see attached screenshot. I am logged in for sure, b-t-w.
||I have found the cause of this now. If you are logged in as Remository Observer, the Q&A extension is configured that you cannot ask questions - you need a paid subscription. But it should handle this in a user friendly way, which it does not. I don't much like the Q&A extension - it looked good in screenshots but I don't much like the way it works in practice. Also it was expensive (around $150) so I haven't renewed the support. I think the best answer is to get rid of it. I'm thinking of replacing it with a FAQ extension since someone pointed me to the old FAQ for Alpha User Points (which could be migrated into a new FAQ extension). The existing FAQ is OK, but too restricted to cover Remository and User Points effectively.|
|2023-10-22 23:32||sandi||New Issue|
|2023-10-22 23:32||sandi||Status||new => assigned|
|2023-10-22 23:32||sandi||Assigned To||=> admin|
|2023-10-22 23:42||sandi||Note Added: 0000012|
|2023-10-23 17:13||admin||Status||assigned => resolved|
|2023-10-23 17:13||admin||Resolution||open => fixed|
|2023-10-23 17:13||admin||Note Added: 0000014|
|2023-10-24 04:28||sandi||Note Added: 0000016|
|2023-10-24 04:28||sandi||File Added: screenshot-pagenotfound.JPG|
|2023-10-24 04:31||sandi||Note Edited: 0000016|
|2023-10-24 13:49||admin||Note Added: 0000019|